Shipping

Orders made in Singapore are fulfilled via our logistics partner depending on the mode of payment, either on the date of order or the day after. We endeavour for devices to reach our customers within 2-5 working days of purchase. However, some delays during peak periods and festive seasons may be expected.

  • How do I know my order is on the way?
    Once your order has been placed, you will receive an order confirmation. You will receive a WhatsApp notification on the day of delivery.
  • Where does CompAsia deliver to?
    We deliver to most parts of Singapore for non Cash On Delivery (“COD”) purchases. Due to our courier, if you elect COD as the method of payment, the service coverage area is limited to most parts of Singapore. To verify if your area is serviceable for COD, please visit our logistics partner.
  • Do I need to sign for my parcel?
    Yes, a signature is required for every delivery.
  • Can I specify a delivery time/date for my order?
    We are unable to arrange for a specific date/time for delivery. We sincerely apologise for any inconvenience caused.
  • Will I be notified when my parcel is arriving?
    Unfortunately, we are unable to provide notifications for parcel delivery. However, you will receive a WhatsApp notification on the day we your parcel is shipped.
  • What if I am not at home to receive my parcel?
    You will receive a call to inform you of your missed delivery. You will then have to reschedule the delivery. If the courier service is unable to contact you, the parcel will be returned back to us and we will contact you to arrange a redelivery.

Return

Bought something from us but changed your mind? Or maybe you realized that Rose Gold isn’t really your colour? Been there, done that!

At CompAsia, it’s easy to change your mind. If you’re not 100% satisfied with your product for any reason, please click the “Get in touch with us” button to contact our customer service team.

Please note that our Returns Policy only covers refurbished smartphones, tablets and laptops (unless otherwise specified) and does not cover accessories.

After checking the returned product, we will process your refund within four weeks, and you’ll get an email from us when this is done. You’ll receive your refund either via your original payment method or a bank transfer.

Please note that all CompAsia devices are pre-loved and refurbished! Do read our product descriptions carefully, and check out our Grading System before purchasing. ☺

  • How do I ensure that returns are accepted (“Return Conditions”)?
    1. The device is in its original condition with its original packaging
    2. No missing parts/items that came with your device
    3. Completed Returns Form is submitted within 7-days from purchase
  • How long will it take to receive my refund?
    You will receive your refund within four weeks of your request.
  • How will I receive my refund?
    Refund will be processed after we receive the item. Duration will be two to three weeks. Refund will be received only via bank transfer.
  • Can I return my device if I am unhappy with its cosmetic condition within the 7-day window?
    Yes, we understand that one of the risks of buying a refurbished device online is that you may not be satisfied with the cosmetic condition of the phone. Hence, as long as the above Return Conditions are met, you would be able to do a return.
  • Can I return my device if I am unhappy with its cosmetic condition, but I have passed the 7-day window?
    Unfortunately not. Do check your product immediately upon receipt. Kindly note that our devices (unless otherwise stated) come with a one-year warranty which would cover defects found even after the 7-day window.
  • I received the wrong item, what do I do?
    We apologize for our lapse. Please contact us or submit a returns form to give us a chance to make this right! If we did send the wrong item, we will arrange for an exchange for free.

Warranty

You are buying a refurbished device. We know you’re worried something might go wrong with your device. First, before we put a CompAsia Refurbished Device up for sale, it undergoes a rigorous refurbishment process to ensure it meets our high standards. Second, we back our claims by providing 1 Year warranty for all devices purchased on our website (unless otherwise stated).

  • How do I register my warranty?
    Warranty is automatically registered once they make the purchase. The invoice is the proof of warranty
  • What is the period of my warranty?
    All our devices (unless otherwise stated), are covered for a period of one year from the date of sale.
  • How is it possible that CompAsia gives a 1-year warranty while most other refurbished shops only give 7 days to 1 month?
    We give longer warranties than our competitors as we are confident of our testing process, and to assure you buying a CompAsia Refurbished Device does not mean a compromise in functionality and aftersales care.
  • What does my warranty cover?
    We warrant the product against defects in materials and workmanship under normal use.
  • Who is allowed to submit a claim on my warranty?
    Only the first purchaser can make a claim on the warranty. If the purchaser is not able to make a claim in person, drop us an email and we can review on a case by case basis.
  • What happens in the event of a successful claim?
    We will either:

    1. Repair the hardware defect at no charge
    2. Exchange the product with another refurbished product of equivalent or higher value
    3. Provide a full/partial refund
  • If I modify or tamper with the hardware of my device, would it affect my warranty?
    Please do not modify or tamper with the hardware of your device which may result in the warranty being voided.Click here for our full warranty terms and conditions.